Frequently Asked Questions
Frequently Asked Questions
What does NovaCart sell?
NovaCart is a general online store offering selected products for home, wellness, pet care, and everyday lifestyle needs.
How long does delivery take?
Delivery depends on the product, warehouse, carrier, and destination. Products shipped from a local United States warehouse may arrive in approximately 2–8 business days after processing. Check your order confirmation for the latest estimate.
How can I track my order?
When your order ships, tracking information is sent to the email address used at checkout. It can take 24–72 hours for the carrier’s first scan to appear.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after processing or fulfilment begins.
What is your return period?
Eligible return requests may be submitted within 30 days after delivery. Items must meet the conditions stated in our Returns & Refunds page. Contact us before sending anything back.
Will all items arrive together?
Not always. Products fulfilled from different warehouses can arrive in separate packages.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and explain the available resolution.
How do I contact NovaCart?
Contact our support team. Please include your order number when asking about an existing order.