Returns & Refunds

30-Day Return Policy

You may request a return within 30 days after your order has been delivered.

Return eligibility

The item must be unused and in the same condition in which it was received, with its original packaging, accessories, and proof of purchase. Items showing signs of use, damage caused after delivery, or missing parts may not qualify.

For hygiene reasons, opened or used personal-care items cannot be returned unless they arrived damaged, defective, or incorrect.

How to request a return

Email novacarts78@gmail.com with your order number, reason for the return, and clear photos if the item is damaged, defective, or incorrect. Do not return an item before receiving approval and return instructions.

Return shipping

If an item arrived damaged, defective, or incorrect, NovaCart will arrange or reimburse reasonable return shipping. For a change-of-mind return or an incorrect selection made by the customer, return shipping is the customer's responsibility. Original shipping charges are not refundable unless the order was damaged, defective, or incorrect.

Refunds

After inspection, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since approval, contact novacarts78@gmail.com.

Exchanges and cancellations

For an exchange, return the eligible item and place a new order after approval. Contact us as soon as possible to request cancellation. Orders already processed or shipped cannot always be cancelled.

Non-returnable items

Gift cards, downloadable products, and items marked final sale cannot be returned unless required by applicable law. Your statutory consumer rights are not affected.